Return Policy – Hmoob Brand LLC

1. Introduction

Hmoob Brand LLC is an e-commerce platform that connects buyers and sellers. Each vendor on the platform is responsible for selling, shipping, and handling returns according to their own policies. To ensure customer rights, Hmoob Brand LLC requires all vendors to comply with return regulations.

2. Return Eligibility

Customers may request a return under the following conditions:

  • The product is defective or has a manufacturing issue.
  • The received product is incorrect in terms of model, color, size, or significantly differs from the description.
  • The product was damaged during shipping.
  • The product has expired before delivery.

Returns will not be accepted in the following cases:

  • The product has been used or is not in its original packaging.
  • The product is missing a valid receipt or proof of purchase.
  • The product belongs to a non-returnable category (e.g., single-use items, personal care products, food items).

3. Return Process

  1. Contact the Vendor: Customers must reach out to the vendor directly through the marketplace.
  2. Provide Proof: Customers need to submit an invoice and supporting photos/videos demonstrating the product’s defect.
  3. Return the Product: The vendor will provide instructions on how to return the product, if applicable.
  4. Dispute Resolution: If the vendor does not support the return process, Hmoob Brand LLC will intervene to mediate the dispute.

4. Vendor Responsibilities

  • Vendors must clearly state their return policies on their store pages.
  • Vendors must process return requests within 5-7 business days.
  • Vendors who frequently violate return policies or receive repeated customer complaints may face temporary suspension or removal from the platform.

5. Hmoob Brand LLC’s Customer Support

  • Hmoob Brand LLC does not directly provide products and is not responsible for product quality.
  • We assist customers in communicating with vendors to resolve disputes.
  • Vendors who repeatedly violate policies may be removed from the platform to protect customer rights.

6. Contact Information

For any inquiries regarding the return policy, please contact Hmoob Brand LLC’s support team at hmoobstore@gmail.com.