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Vang Family Inc.
Moob Market Inc
Shipping Policy
We process and ship orders within 1-3 business days. Delivery times vary based on location and shipping method chosen at checkout. Customers will receive a tracking number once the order is shipped. Moob Market partners with trusted carriers to ensure safe and timely delivery.
Refund Policy
Refunds are issued for defective, damaged, or incorrect items. To request a refund, customers must contact us within 7 days of receiving the order, providing proof of the issue. Approved refunds will be processed within 5-7 business days via the original payment method.
Cancellation / Return / Exchange Policy
Cancellations: Orders can be canceled within 48 hours of purchase if they have not yet been shipped.- Returns: Customers may return items within 14 days of delivery, provided they are unused and in original packaging. Return shipping costs may apply.
- Exchanges: If you receive a defective or incorrect item, we will offer a free exchange or refund.
For any inquiries regarding store policies, please contact our customer support.
